Expérience professionnelle
It analyst
HCL TECHNOLOGIES
De Janvier 2015 à Aujourd'hui
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Participate to Change Advisory Board meetings as representative of the Service Desk
- Extra tasks: Queue Manager, Backlog, Team's activity reports,...
Parcours officiels
Langues
Anglais - Courant
Polonais - Technique
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