photo de profil d'un membre


Expérience professionnelle

It analyst


De Janvier 2015 à Aujourd'hui

- Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users.
- Route problems to internal I.M. support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Participate to Change Advisory Board meetings as representative of the Service Desk
- Extra tasks: Queue Manager, Backlog, Team's activity reports,...

Parcours officiels

M2P Science Politique et Communication spé Carrières publiques
M1 Science Politique et Communication Carrières publiques et métiers du politique


Anglais - Courant

Polonais - Technique